SHIPPING & RETURNS
All orders ship within 10-14 business days of purchase.
Shipping is a flat $8 with FREE SHIPPING on all orders over $125!
RETURNS
Return Process
- In order to maintain efficiency & the integrity of our shop we ask that all returns be made within 7 business days of receipt. This is the policy and we do stand by this timeline.
- Please email rckstarayden@gmail.com to alert us of the reason for the return, order # and exchange size or item.
- Email must be sent within 7 days of receipt and MUST include the order number.
- We will reply within 48 hours with a response, please check spam!
- In order to prevent any funny business, you may only ask for one store credit once a month.
- Note that if discounts were applied at the time of purchase, those will be factored into the returned store credit.
- We are doing our best to include as much sizing information as possible to ensure a proper fit, likewise, please make sure you are in love with the items you are choosing at the time of purchase.
- Returns or Exchanges will not be made on worn, washed, dirty items. Sorry, but we do stand by this. Items must be UNWORN, UNWASHED.
- Resturns/Exchanges will NOT be excepted on CUSTOM prints/items orders.
- If you wash and DRY the sweatshirts, knowing as we have stated that they may shrink, we will NOT accept the return/exchange. AGAIN, sweatshirts, hoodies and zip ups MAY shrink when washed in warm/hot water, as well as dried.
Please FIRST email rckstarayden@gmail.com to initiate returns, we will NOT accept returns sent back to us without an email. These will be sent back “return to sender”.
FINAL SALE: Any item that is on sale is a final sale item.
DEFECTS/DAMAGES: If there are any manufacturer damages that we may have missed upon printing & packaging your items, you have 7 days from the time of purchase to contact us via email: rckstarayden@gmail.com. Please make sure you try on your items right as you receive them.